Frequently Asked Questions

Last Updated on February 29, 2021

Do you have cash on delivery service?

Yes, you can choose Cash on Delivery (COD) option in payment stage during ordering.

Can I return an item which I received?

Yes you can unless its not a breastfeeding or breast milk pumping item which seal was broken, other than that return and a full refund is accepted within a period of 7 days after receiving the product.

How can i return a product?

How long will it take to get my package?

Within 24 hours if its not a pre-order

Can I order an item while its out of stock?

Yes, pre-order is a feature we are offering to insure you get the item you want once its back in stock.

Do you provide any warranty?

There is warranty only against manufacturer defects or a full warranty for specific items which have an international warranty.

Do I pick up my order to save delivery charge?

No, we are allowing delivery only, no pickup.

What items are not eligible for return?

Breastfeeding items (items exposed to sensitive skin).
Underwear.
Breast milk pumping items if seal is broken.
Items with a damaged retail box or broken seal.
Postpartum wrap.

How can I submit for a complain?

1- Send an Email with your issue to info@qatarmoms.com.

You will receive a complain number to track it.

2- If the complain was a quality issue, we will invistigate and send the complain to the supplier and send you the results and action taken within 1 week and refund if applicable.

3- If the complain was a customer service issue we will invistigate and correct the issue and reach you back within 3 days with the the invistigation report.

4- All kinds of complains will be replied and within 1 week and customer should inform us if he wishes to close the complain, otherwise it will be kept open and followed up until its closed.